ZATCA Phase 1 and 2 compliant

Retail OS

Retail and Omnichannel

Unify POS, ecommerce, marketplace, stock, promotions, loyalty, returns, fulfillment, delivery, and finance flows across every branch and channel.

Retail OS dashboard

Challenge

Stores, ecommerce, marketplaces, and fulfillment operate separately, causing stock errors and fragmented customer experience.

Fewer stockouts, higher order accuracy, faster fulfillment, and a better customer experience.

How Silky helps

  • Share one inventory truth across store, ecommerce, and marketplace.
  • Orchestrate orders across every channel.
  • Connect click and collect, last-mile, POS, and finance.
  • Integrate catalogs, promotions, loyalty, and delivery providers.

Core modules

A focused entry point that still uses the full operating core.

Every module writes to the same graph, decision layer, approval model, and audit trail.

Retail OS module pack

POS / ECRIMSOMSMarketplacePromotionsLoyaltyReturnsFinancial Spine

Decision intelligence

AI recommendations stay policy-checked, traced, and approved where required.

Inventory Optimizer

Recommends actions using live operational context, policy gates, decision trace, and outcome feedback.

Allocation Agent

Recommends actions using live operational context, policy gates, decision trace, and outcome feedback.

Cash and Margin Agent

Recommends actions using live operational context, policy gates, decision trace, and outcome feedback.